Privacy Policy
Effective date: February 26, 2026
Rural Waste Management ("we", "us", or "our") operates the web application at app.ruralwm.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our waste management services platform.
Information We Collect
We collect information that you provide directly when you create an account or use our services:
- Account information — name, email address, phone number, and password.
- Service address — the physical address where waste collection services are performed.
- Payment information — billing details necessary to process subscription and one-time payments. Payment processing is handled by third-party providers; we do not store full credit card numbers.
- Photos and descriptions — images and text you submit for special pickup requests.
- Google account data — if you sign in with Google, we receive your name, email address, and profile picture from Google. We do not access any other Google account data.
How We Use Your Information
- Provide and manage your waste collection services.
- Process payments and manage billing.
- Send service-related notifications (e.g., schedule changes, pickup confirmations).
- Authenticate your identity and secure your account.
- Improve our services and platform.
Information Sharing
We do not sell or rent your personal information. We may share information with:
- Service team members — drivers and crew who need your address and service details to perform pickups.
- Payment processors — to process your payments securely.
- Route optimization services — your service address may be shared with routing software to plan efficient collection routes.
- Legal obligations — when required by law or to protect our rights.
Data Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your account information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
Your Rights
You may:
- Access and update your account information through the client portal.
- Request a copy of the personal data we hold about you.
- Request deletion of your account and personal data.
Cookies and Sessions
We use session cookies to keep you signed in. These are essential for the application to function and are not used for tracking or advertising.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at the information provided through your client portal or by visiting app.ruralwm.com.